Client Support
We understand that plans can change. Please review our cancellation policies carefully — and remember, travel insurance is your best protection.
Travel Insurance is Strongly Recommended
A comprehensive travel insurance policy can protect your investment against trip cancellation, interruption, medical emergencies, and more. Don't travel without it. Learn about travel insurance options →
Key Points
Deposits
All deposits are non-refundable.
Cancellation by You
Additional fees may apply based on how close to departure you cancel.
Cancellation by Us
Partial refunds may be available, less non-refundable deposits and third-party supplier fees.
Written Notice Required
All cancellations must be submitted in writing. The date of written notice is the official cancellation date.
Supplier Policies
Third-party suppliers (hotels, cruise lines, tour operators) have their own non-refundable fees that apply.
Travel Insurance
Strongly recommended to protect your investment against unforeseen circumstances.
Frequently Asked
Click any question to expand the answer.
Questions or Cancellation Requests
All cancellation requests must be submitted in writing. Use this form to initiate the process.