Client Support

Cancellation Policies

We understand that plans can change. Please review our cancellation policies carefully — and remember, travel insurance is your best protection.

Travel Insurance is Strongly Recommended

A comprehensive travel insurance policy can protect your investment against trip cancellation, interruption, medical emergencies, and more. Don't travel without it. Learn about travel insurance options →

Key Points

What You Need to Know

Deposits

All deposits are non-refundable.

Cancellation by You

Additional fees may apply based on how close to departure you cancel.

Cancellation by Us

Partial refunds may be available, less non-refundable deposits and third-party supplier fees.

Written Notice Required

All cancellations must be submitted in writing. The date of written notice is the official cancellation date.

Supplier Policies

Third-party suppliers (hotels, cruise lines, tour operators) have their own non-refundable fees that apply.

Travel Insurance

Strongly recommended to protect your investment against unforeseen circumstances.

Frequently Asked

Cancellation Questions

Click any question to expand the answer.

Questions or Cancellation Requests

Contact Ms. Steph

All cancellation requests must be submitted in writing. Use this form to initiate the process.

Submitting this form does not guarantee a cancellation or refund. Your request will be reviewed in accordance with your trip agreement. The date of written notice is the official cancellation date.